Report a Concern

Allow us to introduce you to Swansea's new citizen engagement app, Citizenserve!


The Village of Swansea will no longer be using the See, Click, Fix program for online complaint submittals and starting October 1st, 2025. We will begin utilizing CitizenServe for that function.  In order to submit a complaint through CitizenServe, you will need to create an online account using this link:  https://www6.citizenserve.com/Portal/PortalController?Action=showHomePage&ctzPagePrefix=Portal_&installationID=277&original_iid=0&original_contactID=0 You will not be able to submit complaints without creating an account. To create an account and begin using the program, select ‘submit a complaint’ on the right-hand side of the screen. From there, select ‘register now’ on the right-hand side. When you get to the main register page, select the drop-down arrow for ‘registration type’ and choose ‘Citizen’. The other registration types are for other functions through this system so just disregard for complaint intake. Once the account is created, select ‘submit a complaint’ under the Online Services section of the My Account page. You will then be brought to a screen to describe the complaint, just type out exactly what the issue is and then using the drop-down arrow, select ‘general code violation’ and enter the address or parcel number of the property you think is in violation. From there, you hit ‘submit’ and your complaint will be routed to the appropriate party. Please reach out to the Building and Zoning Department if you have any questions or concerns with setting up your account or utilizing the system.